ALL RESERVATIONS MUST BE PICKED UP BY 11AM.
Customers will receive a full refund with 24 hours notice of cancellation. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
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Reservation & Cancellation Policy
Saturdays: There's a lot going on in PA on Saturdays and this is the biggest demand for kayaks throughout the day. Our mission is to keep our kayaks in the water as much as possible. For this reason, we cannot allow kayaks to be rented for the day and then left to be used after other activities. Kayaks must be picked up within 15 minutes of renting at our shop; if kayaks are not retrieved within 15 minutes they will be released to the next customer ready to kayak. This keeps our kayak rates affordable and our units available to more people throughout the day, creating a better experience for everyone.
Port Austin Kayak features 70 single kayaks and 12 tandem kayaks on location. Most days we do not run out of either kayak size, however, we have run out in the past on holidays and Saturdays in July and early August. Generally it's a short wait until someone returns and we can get the next customer out on the water. In most cases if you arrive before 11am you will get a kayak.
For our online reservation system we have set aside 20 single kayaks and 5 tandem kayaks per day. The remainder of our kayaks on-site are available on a first come, first serve basis. You can pick up your reserved kayaks anytime after 8am and before 11am. We will hold your reserved kayak until 11am; after 11am reserved kayaks not picked up will be returned to the first come first serve customers. Kayaks reserved online are for a full day only and can be paid for via debit or credit card through our online reservations system.
Tandem kayaks are only allowed on the Broken Rocks Trail, these too must be picked up by 11am and are available for a full day rate only. Tandem Kayaks are not allowed to go on our Turnip Rock Trail.
If you need to cancel your reservation, you must contact Port Austin Kayak within 24 hours of your reservation. All reservations will be automatically cancelled in the event of bad weather. For all reservation concerns, please contact us at 989-550-6651.